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TERMS AND CONDITIONS ~ PLEASE READ CAREFULLY

The use of this website is subject to the following conditions  

WE AIM TO PROCESS/DISPATCH YOUR ORDER WITHIN 2 WORKING DAYS

BULK PURCHASES:

We recommend trying out samples before any bulk purchase if you are unfamiliar with these products as we can not accept return of such goods.

CANCELLATION:

In compliance with the Distance Selling Regulations 2000, refunds are given if an order is cancelled within 7 days. Refunds will be provided within 30 days. However, the cost of the return of an order cancelled after dispatch will be borne by you.

COPYRIGHT:

Images and information on this website is owned by Sheabutter Cottage and protected by copyright laws and may not be reproduced in whole or part without prior written permission.

CUSTOMER INFORMATION:

As per directives set out by card processing/charge back rules, customers are required to provide all information required in full including the first name for order processing. We need a phone number for you, in case we need to contact you about your order. Failure to do so will result in a delay/non-process.
Submission of incorrect information resulting in non-delivery will incur a re-delivery charge.  

CUSTOMER PROTECTION:

Sheabutter Cottage takes pride in customer confidentiality and will never pass nor discuss details with third parties.

DAMAGES:

Please advise us within 24hours should you receive any damaged goods and we will endeavour to investigate. We will however need a photographic evidence at the time of logging your complaint.

DELIVERY:

Delivery is carried out by Royal Mail/ParcelForce/other couriers and has to be signed for by the customer. In the event of the customer being unavailable for delivery, the package(s) will be returned to the local depot for collection within 7 working days. A re-delivery after this period will incur a charge. International customers should be aware that import duties/taxes may be issued by the governing body.

PATCH TESTING:

Our handmade and natural products are formulated to be gentle and moisturising.  We however recommend a patch test.

PAYMENT:

Online orders can be paid for through PayPal or via WorldPay For security purposes, we require that you enter your card's verification number CVV2. The verification number is a 3-digit number printed on the back of your card on the signature strip.  Please note that we can not accept cheque payments.

PRICING:

All our prices are displayed in British Pounds (£ GBP).  PRICES SHOWN IN $ USD ARE INDICATIVE COSTS ONLY. ALL CUSTOMERS WILL BE CHARGED THE ORDER VALUE SHOWN IN BRITISH POUNDS (£ GBP). We reserve the right to make price changes without prior notice but will not increase the price of ordered goods which are awaiting delivery.  We offer a currency converter as a guideline.  All prices are inclusive of VAT [VAT 117 1222 59] but there is NO MINIMUM ORDER. Some countries including USA are exempt from VAT. VAT charged at checkout will be refunded.

PRODUCTS:

We will not be held responsible for the misuse of our products.  All ingredients used in a particular product are listed on our website and products.  Please contact us if you are concerned about a particular ingredient/product.

RETURN OF GOODS:

Items can be returned if you are unhappy with your purchase [except bars of chocolate, pieces of fabric and jewellery]. This should be returned to us by prior notice [notify us within 24 hours of receipt of order] and via first class recorded delivery service in its original condition within 2 days of receipt of your order after which refund of the purchase price will be issued. Items that have been opened or used will not be accepted for a refund. The cost of sending the goods back to us will be borne by you. This does not affect your statutory rights.